At Luxury Watches Chicago, we stand behind the quality of our products. That's why we offer an 12-month limited warranty on all purchases.
If your watch experiences a manufacturer's defect within this period, we will repair or replace it at no cost to you.
What's Covered
- Manufacturer's defects that affect the watch's functionality.
What's Not Covered
- Normal wear and tear from everyday use.
- External damage caused by accidents or misuse.
- Defects resulting from outside forces or improper use.
- Consequential or incidental damages.
- Loss of precious or semi-precious stones from settings.
- Modifications or repairs made by third parties.
- Water damage if the watch was used beyond its water resistance specifications (ensure the crown is screwed down properly).
How to Claim Warranty
- Contact Us: If your watch exhibits symptoms like abnormal timekeeping, contact us immediately.
- Shipping Instructions: Our watch professionals will guide you on how to safely ship your watch for inspection.
Our Commitment
We are dedicated to ensuring your complete satisfaction. Our warranty reflects our commitment to providing quality products and exceptional service.