Understanding Our Return Policy
At Luxury Watches Chicago, we understand that choosing the perfect luxury watch is a significant decision. To ensure your complete satisfaction, we offer a hassle-free return policy.
Return Eligibility
- Timeframe: Items must be returned within 5 days of delivery.
- Condition: Watches must be unworn and in their original condition, including all packaging and accessories.
- Special Orders: Special orders may have restrictions. Please contact customer service for details.
Initiating a Return
- Contact Us: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Provide your order number and reason for return.
Shipping Returns
- Responsibility: You are responsible for return shipping costs. We recommend using a traceable and insured shipping method.
- RMA Number: Clearly display the RMA number on the return package.
Refunds
- Processing Time: Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
- Restocking Fee: A restocking fee may apply.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
Authenticity Verification
If you have concerns about the authenticity of your watch, please contact us immediately. We require a certified letter from an authorized dealer or manufacturer verifying the watch is not genuine.
Exceptions
Certain items, such as custom orders or personalized items, may not be eligible for return. Please contact customer service for specific details.
Our Commitment
We strive to make the return process as smooth as possible. If you have any questions, please don't hesitate to reach out to our customer service team.